I’ve changed my mind, what can i do?
Most retailers would never accept a return if you change your mind, but we do! As long as the product is in the original packaging, and in the condition you received it, we will accept your return. Do note that all refunds are for the cost of the product only and do not include the shipping cost.

The product is damaged or not working properly. What do I do?
Sometimes the product you receive may have been damaged in transit or is not working properly. Again, with our 30 day No Hassle Guarantee, we pay for the postage of the broken item back to us so that we can fix it. If we can't, we'll send you a brand new one.

The product isn't the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund or store credit. Your choice.

I want to cancel my order. Can I?
As long as the product has not been sent for picking and packing in the warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organising a return.

*We facilitate requests for repairs or replacements of faulty items due to manufacturer faults. To claim a manufacturer's warranty on your kitchenware, please contact us directly.

It’s past 30 days and the product doesn’t work properly. What do i do?

Depending on the product you have purchased , each manufacturer gives varying levels of warranty. If your item is covered by warranty we will facilitate the whole process on your behalf with the manufacturer. You will need to first pay for postage of the item back to us and from there we oversee the warranty claim. In some cases the manufacturer may want to deal directly with the customer so we will provide you with the details needed to claim warranty with them.

The Return Process

If you would like to lodge a return, here's how to do it:

• First, contact our support team so that we can access your returns claim.
• If a return is applicable, a unique Return Merchandise Authorisation (RMA) number will be issued to you.
• Our support team will give you all the details you require to complete the return.
• Once an RMA number is issued, customers have 14 days to return the product back to our office. If nothing is received within the 14 days, the return case will be closed.

Please note that any returns sent to our office without an RMA number will not be processed. Hence it is very important that you speak to our support team and get issued an RMA number before returning a product.